Refund Policy

Because books and videos on Josiah's Art are digital products delivered instantly and accessible immediately after purchase, our refund policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. General Policy - Digital Goods

As a general rule, purchases of digital content (books and videos) are final and non-refundable once the content has been unlocked and made available in your library. This is standard practice for digital goods platforms, since content is delivered instantly and cannot be "returned" the way a physical product can.

2. When We Will Issue a Refund

We will happily issue a full refund in the following situations:

• Duplicate charge - you were charged more than once for the same item due to a technical error.
• Payment taken but content not delivered - your payment was successful, but the book or video never appeared in your library, and our support team is unable to resolve this within 48 hours.
• Unauthorized transaction - you can demonstrate that a purchase was made on your account without your authorization (e.g. your account was compromised).
• Significant technical defect - the file is corrupted, unreadable, or otherwise fundamentally broken, and we're unable to fix it within a reasonable time.

3. Situations Not Eligible for Refund

• You changed your mind after purchasing and accessing the content
• You didn't enjoy the book or found the content different from what you expected
• You purchased the wrong item by mistake and have already opened/read it
• You no longer have access to the email or account used to make the purchase

We encourage using the free preview available on each book's page before purchasing, to help you make an informed decision.

4. How to Request a Refund

If your situation matches one of the eligible cases above:

1. Contact us via our Contact page within 7 days of the purchase.
2. Include your order reference number (found in "My Library" → Orders tab), the email used for the purchase, and a description of the issue.
3. Our support team will review your request, typically within 2–3 business days.

5. Refund Processing

Approved refunds are processed back to your original payment method through Paystack. Depending on your bank, refunds typically take 5–10 business days to reflect in your account after approval.

6. Premium Videos

The same policy applies to premium video purchases as to books - refunds are only issued for duplicate charges, non-delivery, unauthorized transactions, or technical defects, not for a change of preference after viewing.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

8. Contact Us

For refund requests or questions about this policy, reach out via our Contact page or email support@ksomestudio.com.